Last updated: 25 October 2026
4WD4X4 (“4WD4X4”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit 4wd4x4.com.au, purchase products from us, contact us, request advice, make a booking or use our services.
By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.
Privacy policy summary
In simple terms, 4WD4X4 may collect information you provide when you purchase products, request advice, contact us, book a service or use our website. We use that information primarily to:
- process your orders;
- take payments;
- arrange deliveries;
- provide product and vehicle advice;
- provide installation and workshop services;
- manage returns and warranties;
- respond to enquiries;
- improve our website and services; and
- communicate with you about our business where permitted.
We do not sell your personal information. You can contact us if you want to access, correct or ask questions about personal information we hold about you.
1. About us
4WD4X4 is an Australian online store for 4WD parts and accessories, including canopies, roof racks, roller shutters, bull bars, bash plates, winches, lighting, suspension and lift kits, snorkels, recovery equipment and other vehicle accessories, with delivery Australia-wide. We also provide accessory fitment and vehicle servicing.
2. What is personal information?
For the purposes of this Privacy Policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on how you interact with us, the personal information we collect may include:
- your name;
- delivery and billing addresses;
- email address;
- telephone or mobile number;
- vehicle make, model, year and other vehicle details;
- order and purchase information;
- payment and transaction information;
- information provided when making an enquiry;
- information relating to warranty or return claims;
- information relating to fitment or servicing;
- communications between you and us;
- information contained in reviews, photographs or other content you submit;
- account login information where applicable;
- IP address;
- browser and device information;
- website usage information; and
- other information you voluntarily provide to us.
We generally do not need to collect sensitive information to provide our products and services. If sensitive information is provided to us unnecessarily, we will handle it in accordance with applicable privacy laws.
3. How we collect personal information
We may collect personal information directly from you when you:
- visit or use our website;
- create an online account;
- place an order;
- request a quote;
- contact us by email, telephone or through our website;
- ask for product or vehicle fitment advice;
- book a fitment or servicing appointment;
- request a return or refund;
- make a warranty claim;
- provide feedback or a product review;
- subscribe to our newsletter; or
- otherwise communicate with 4WD4X4.
We may also collect information automatically when you use our website, including technical and usage information such as IP address, browser type, device information and pages visited.
We may receive information from third parties where reasonably necessary to provide our products or services, including payment providers, freight and delivery providers, manufacturers, suppliers and service providers.
4. Information collected when you purchase from us
When you place an online order, we may collect information necessary to process and fulfil your purchase, including:
- your name;
- billing address;
- delivery address;
- email address;
- telephone number;
- order details;
- products purchased;
- delivery information;
- payment status; and
- communications relating to your order.
We use this information to process your order, arrange payment, organise delivery, provide customer service and administer returns, refunds and warranties.
5. Payment information
Payments made through our website are processed by third-party payment providers, including Stripe (through WooPayments) for card payments and Zip for buy now, pay later.
Your payment is processed directly by the relevant payment provider. We may receive information such as payment status, transaction reference, payment method and other information necessary to confirm and reconcile your transaction.
We do not receive or store your full payment card number. Payment providers collect and handle your information under their own privacy policies and terms.
6. Why we collect and use personal information
We may collect, hold, use and disclose personal information for purposes including:
- processing and fulfilling orders;
- arranging delivery;
- processing payments;
- providing quotes;
- providing product and fitment advice;
- confirming vehicle compatibility;
- arranging and providing fitment and servicing;
- processing returns and refunds;
- assessing warranty claims;
- responding to enquiries and providing customer support;
- managing customer accounts;
- maintaining business and transaction records;
- improving our products, services and website;
- preventing fraud, spam and unauthorised transactions;
- maintaining website and information security;
- complying with legal obligations;
- resolving complaints and disputes; and
- sending marketing communications where permitted by law.
7. Vehicle information
Because 4WD4X4 specialises in 4WD parts, accessories and fitment, we may collect vehicle-related information when you request product advice or purchase products, such as make, model, model year, variant, engine type, registration information where provided, vehicle modifications, accessory requirements and other information relevant to fitment.
We use this information to help identify suitable products, provide fitment advice, arrange fitment and provide relevant customer service.
8. Fitment and servicing information
If you use our fitment or servicing services, we may collect additional information such as vehicle details, service history supplied by you, the work requested, inspection findings, photographs of the vehicle or installed products, parts fitted, invoices and transaction records, and communications concerning the service. We use this information to provide and document the services requested.
9. Website cookies
Our website uses cookies and similar technologies so that it works properly and so we can understand how visitors use it. Cookies may be used to:
- maintain shopping cart, checkout and account functionality;
- remember preferences;
- record which website or campaign referred an order;
- protect forms against spam;
- improve website performance; and
- understand website traffic and usage.
Some cookies may be placed by third-party services used to operate the website, such as our payment providers. You can control or disable cookies through your browser settings, but disabling certain cookies may stop the cart, checkout or account features from working.
10. Log and technical information
When you visit our website, our hosting provider and other technology providers may automatically collect technical information such as IP address, browser type, operating system, device type, referring website, pages visited, date and time of visits, approximate location derived from technical information, and information about website errors or performance. We use this information to operate, secure, maintain and improve our website.
11. Marketing communications
Where permitted by law, we may use your contact information to send you information about products, accessories, promotions, special offers, services and 4WD4X4 updates, including through our email newsletter.
You can opt out of marketing communications at any time by using the unsubscribe link in the email or by contacting us. Opting out will not stop important transactional messages such as order confirmations, delivery updates, warranty correspondence or responses to enquiries.
12. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for our business operations or to provide products and services. These may include:
- payment providers;
- freight, courier and delivery companies;
- manufacturers, suppliers and distributors;
- website hosting, technology and email providers;
- spam-protection and security providers;
- accounting and professional advisers;
- insurers and legal advisers;
- government authorities where required by law; and
- other service providers engaged to help us operate our business.
We only disclose information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.
13. Overseas disclosure
Some of the technology, payment, software and service providers we use may operate outside Australia or store information overseas, so personal information may be disclosed to or stored by service providers located outside Australia. Where required by applicable privacy laws, we take reasonable steps to ensure appropriate protections are in place. These providers have their own privacy policies.
14. Third-party links
Our website may contain links to third-party websites, manufacturers, payment providers or other external services. We are not responsible for the privacy practices, content or security of third-party websites, and you should review their privacy policies before providing personal information to them.
15. Product reviews and customer content
Our website allows customers to submit product reviews. Information associated with a review, such as your name, may be displayed publicly. Please avoid including personal information in a review or photograph that you do not want others to see. We may use reviews for legitimate business and marketing purposes, subject to applicable law.
16. Security of personal information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure. Security measures may include access controls, secure (HTTPS) website technology, password protection, payment security measures and other reasonable technical and organisational safeguards.
No internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping the passwords for your account secure.
17. Data breaches
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable Australian privacy laws. Where required by law, we will notify affected individuals and the relevant regulator.
18. How long we keep personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain transaction and business records, administer warranties, handle returns and complaints, comply with legal and accounting obligations, resolve disputes and protect our legitimate business interests. When it is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.
19. Access to your personal information
You may request access to personal information we hold about you, subject to applicable legal exceptions. To request access, please contact us. We may need to verify your identity before providing access, and we will generally respond within a reasonable period.
20. Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date. If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction. We will consider your request and take reasonable steps to correct information where appropriate.
21. Privacy complaints
If you believe we have mishandled your personal information or breached applicable privacy laws, please contact us first so that we can investigate and try to resolve your complaint. Please provide:
- your name;
- contact details;
- details of the issue;
- relevant dates;
- any supporting information; and
- the outcome you are seeking.
We will review the complaint and endeavour to respond within a reasonable timeframe.
22. Children’s privacy
Our website and products are intended primarily for adults. We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful. If you believe a child has provided personal information to us, please contact us so we can assess and, where appropriate, delete it.
23. Your privacy choices
You can contact us at any time if you:
- want to stop receiving marketing communications;
- want to update your contact details;
- want to access your personal information;
- want to request correction of your personal information; or
- have a privacy question or complaint.
Stopping marketing communications will not affect communications necessary to complete an order or provide a service.
24. Third-party payment and service providers
Third-party providers used by 4WD4X4 may independently collect and process personal information. For example, payment providers may collect information needed to process payments, verify transactions, prevent fraud, comply with financial and legal requirements and provide their services. Those providers operate under their own privacy policies, which you should review when you use their services.
25. Business transfers
If 4WD4X4 is involved in a sale, restructuring, merger, acquisition or transfer of some or all of its business or assets, personal information may be transferred as part of that transaction where permitted by law. Any such transfer will remain subject to applicable privacy obligations.
26. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, third-party services, privacy practices or applicable laws. The latest version will always be published on this page with the updated date shown at the top.
27. Contact us
If you have a question, request or complaint about this Privacy Policy or your personal information, please use our contact form.
4WD4X4 — online store, Australia-wide delivery
Customer service: Monday–Friday, 9:00am–6:00pm
Website: 4wd4x4.com.au
28. Australian privacy law
This Privacy Policy is intended to operate consistently with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent those laws apply to 4WD4X4. Nothing in this Privacy Policy is intended to exclude or limit any privacy right or protection that cannot lawfully be excluded or limited.
